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Got Questions?

See our FAQs below.  If your questions haven't been answered, drop us a line or use our contact form.

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  • What is the best way to Defrost your products?
    There are options available. Choices depend on your schedule and/or products. Here are our defrost recommendations; Overnight in the Refrigerator (up to 24 hours) Remove items from box (if applicable) Keep covered in bag or wrapped in plastic Use for: All Products Cold Water Bath (20 to 40 minutes) Can we any container in size suitable for your needs Preferably in the sink with the cold water running (conserve by making it small stream) Use for (Sealed in Plastic): Burgers, Steaks, Souvlaki, Shrimp Use for (Uncovered): Hot Dogs, Sausages On the Counter (1 to 2 hours) Either in box or laid out on a tray Ensure all products, thawed using this method, are cooked and consumed on the same day. Use for: All Products
  • Is there a minimum order required?
    Yes. To qualify an online order for shipping, your order subtotal must reach at least $75. However, In-store purchases do not have minimums.
  • How fast to you ship my order? and when can I expect it?
    Usually the Next Day. Place your order before 1:00pm to have the option to choose next-day delivery. We do not operate on Sundays, so any orders placed after 1:00pm on a Saturday will be delivered on the following Tuesday.
  • What forms of payment to you accept?
    We access all major credit cards, as well as Google and Apple Pay. We do not accept cash, cheque, money order or debit payments. All online orders placed through www.soloways.ca must be paid at tie of order through our Wix platform.
  • Are all of your products listed on your website?
    No. Our foodservice packed products are not listed on our website. To qualify, we'll need to process for application to become a registers Wholesale account. You may inquire on our Foodservice page. Details will be provided once your application is processed via email.
  • Can I order online for Pick-Up at your physical?
    No. Our website is designed to allow only for orders with delivery option within our Local Delivery Area. However, our store location is still open to the public and items may be purchased in-store at discounted prices. Call or visit us today!
  • What is the best way to cook your sausages or hot dogs?
    We're always in the mood for BBQ, anytime! Especially in the coldest months 😉. It may be a bit uncomfortable for some, but your heart and guests will Thank You. Preparing our products on the Grill yields the best results (in our opinion). With checkered (cross) cuts along the length every half-inch or so creates a blooming effect and adds eye appeal. But, at the end of the day; you're the Chef! Incorporate our products in a wide variety of dishes such as; chili, pastas, puff pastry rolls, jambalaya or stews, or even as a pizza or ramen topping. Don't limit yourself in the kitchen, explore your potential and stay creative!
  • Do you deliver outside of your Local Delivery Area?
    Yes. However, special shipping rates, minimums and schedules apply depending on your area. Please inquire in-store , via email or contact us form.
  • Do I need to boil the Sausages or Hot Dogs first?
    No. All our Sausages and Hot Dog items are fully-cooked. All you need to do is re-heat. To do so, choose the most convenient options for you. We recommend the following; Hot Dogs - Steam or Grill Sausages - Grill Burgers - Grill Most street vendors keep them in a warm/hot water bath (not boiling!) at temperatures of 75-80 degrees Celsius. This ensures their customers are served quickly! The products are reheated to the appropriate temperatures and then quickly seared on the grill for aesthetics.
  • Are your products either Halal and/or Kosher certified?
    Yes. We do offer a variety of Halal Certified products. However, we do not offer any Kosher meat products at this time.
  • I operate a food business. Do you offer wholesale or bulk purchase discounts?
    Yes. We'll need to register your company first. Do to so, please inquire online , by email to order@soloways.ca or by calling 416-661-9383. You will be asked to complete an application and submit it along with copies of your Business License or Vendor's Permit and Articles of Incorporation (if applicable). Further details will be provided once we have reviewed your application and discussed your operation and service level expectation.
  • Do you deliver outside on Ontario?
    No. We are a provincially licensed meat processor. All our products are sold within the province of Ontario. However, if you've made a purchase and are planning to travel outside on Ontario, and the products are intended for personal use; there should be no issues with doing so.
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

We accept the following payment methods

Visa
Master Card
American Express

© 2024 by Soloway Hot Dog Factory Inc.

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